Privacy Policy

1. Information We Collect

When you visit or use our furniture rental website, we collect different types of information to provide and improve our services:

Information you provide: This includes details you enter when creating an account, such as your name, email address, phone number, and payment information. We also collect information you provide through customer support inquiries or feedback forms.

Automated information: Our systems automatically collect technical data like your IP address, browser type, device information, and how you interact with our website (pages visited, buttons clicked, search queries).

Location data: We collect approximate location information based on your IP address to show relevant furniture options and delivery availability in your area.

2. How We Use Your Information

We use the information we collect for several important purposes:

To process your rental orders, manage deliveries, and handle payments. This includes sharing necessary information with our delivery partners and payment processors to complete your transactions.

To improve our website and services by analyzing how users navigate our platform. For example, we might track which furniture categories are most viewed to help us stock popular items.

To communicate with you about your account, send service updates, and (with your consent) share promotional offers. We may use your rental history to suggest furniture that matches your style preferences.

3. Information Sharing Practices

We only share your information in these specific circumstances:

With trusted service providers who help us operate our business, such as delivery companies, payment processors, and customer support platforms. These partners are contractually required to protect your data and only use it for the services we request.

With analytics providers to understand website usage patterns. This helps us identify which features are most popular and where we need to make improvements. These reports use aggregated data that can't identify individual users.

When required by law, such as responding to valid legal requests from law enforcement or government agencies. We will always notify you of such requests unless legally prohibited from doing so.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential cookies: These are necessary for basic functions like keeping you logged in during your session and remembering items in your cart.

Preference cookies: Remember your language settings, preferred currency, and other display preferences to make your next visit more convenient.

Analytics cookies: Help us understand how visitors use our site. For example, we might track how long users spend comparing different furniture styles to improve our product displays.

You can manage cookies through your browser settings, but disabling them may affect website functionality. Our cookie consent banner lets you choose which non-essential cookies to accept.

5. Data Security Measures

We take the security of your information seriously through multiple layers of protection:

All sensitive data like payment information is encrypted using industry-standard SSL technology. We regularly update our security systems and conduct vulnerability scans to protect against emerging threats.

Access to personal information is strictly limited to employees who need it to perform their jobs. We conduct regular security training for our staff and maintain detailed access logs.

While we implement these safeguards, please remember that no internet transmission is completely secure. We encourage users to use strong passwords and log out after each session.

6. Your Privacy Choices

You have control over your personal information:

Access and update your account information through the profile settings page. You can request a copy of the data we hold about you by submitting a data access request through our support portal.

Opt-out of marketing emails using the unsubscribe link in every promotional message. Note that you'll still receive important service-related communications about your rentals.

Request deletion of your account data by contacting our support team. Please be aware that we may retain certain information for legal or operational needs, such as transaction records required for tax purposes.

7. Data Retention Periods

We keep your information only as long as necessary:

Active account data is maintained while you use our services and for 3 years after your last activity. Transaction records are kept for 7 years to comply with financial regulations.

Website usage data is typically stored for 26 months to allow for annual trend analysis. You can request earlier deletion of non-essential data through our privacy dashboard.