Frequently Asked Questions

How does subscription renewal work?

Your rental subscription automatically renews every 30 days unless canceled. We'll send renewal reminders 7 days before each billing cycle. You can continue using the furniture as long as your subscription remains active.

What is your delivery process?

We deliver within 5-7 business days after order confirmation. Our team will:

• Contact you 24 hours before delivery
• Assemble and place furniture at your preferred location
• Provide basic care instructions

Do I need to prepare for delivery?

Please ensure:

• Adequate space for furniture placement
• Proper building access for our team
• Someone aged 18+ present for inspection

How do I cancel my subscription?

Cancellations can be made:

• Online through your account dashboard
• Via email to support@rentpeylo.com
• By phone at 1800-120-9870

Note: Cancellation requests must be submitted 48 hours before next billing cycle to avoid charges.

What if I cancel early?

Early termination fees apply if canceled before minimum rental period:

• 25% of remaining contract value
• Transportation fees for early pickup
• Cleaning/repair charges if applicable

How does furniture pickup work?

After termination:

• We contact you within 24 hours to schedule pickup
• Pickup occurs 3-5 business days after final confirmation
• You must provide access to original delivery location

Can I reschedule pickup?

Yes, with conditions:

• Maximum 2 reschedules allowed
• Must request 48 hours before scheduled pickup
• Late requests incur a rescheduling fee

Missed pickups without notice result in late fee per day deducted from deposit.

When will I get my deposit back?

Deposit refunds processed within 7-14 business days after:

• Successful furniture inspection
• Final damage assessment completion
• Outstanding balance clearance

What affects deposit refund?

Deductions may include:

• Stains, tears, or permanent damage
• Missing components or accessories
• Unauthorized modifications
• Excessive wear beyond normal use

What does the insurance cover?

Our premium protection plan covers:

• Accidental spills and stains
• Minor cosmetic damages
• 1 major repair/replacement per contract

Excludes: Intentional damage, pet-related damages, and loss/theft.

How does insurance affect returns?

With active protection:

• Waived cleaning fees for normal wear
• Priority inspection processing